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How to Use SERP Features to Inform Your Content Strategy

10.02.20 // Rhianna Hixon

Transforming Your Content Ideation Process

Many marketers approach the Search Engine Result Page (SERP) Features from the wrong angle. Instead of asking what you can do to rank for SERP Features, ask what SERP features can do to inform your content strategy. By flipping this thought process, you can build a successful content strategy that speaks to your audience at every stage of the buyer’s journey using the most efficacious language and content format.

SERP Features are designed to provide users with the most relevant answers to their questions, and they are formatted to package this information in the best way possible. In other words, the exact language and format of each SERP Feature is the most accurate representation of the type of language and content format that your audience seeks (at least according to Google). As a digital marketer, this is gold. With a little digging, you can now mimic the keyword topics, style, and format of the SERP Features present for your target keywords, creating content that engages your audience exactly where they are in the buyer’s journey in the format they desire. 

Top Organic SERP Features

While chasing the sought-after SERP Features, many marketers fall short because they overlook the most important clue: the SERP feature itself. SERP Features contain meaningful knowledge about your audience and how they prefer to consume information. Here are a few of the most popular Organic SERP Features used on Google:

  1. Knowledge Graph
  2. Featured Snippet
  3. Related Questions
  4. Image Pack
  5. Reviews 
  6. Video
  7. In-Depth Article

In this next section, I will break down these SERP Features into stages of the buyer’s journey and explain how they can inform your SEO content strategy.

Aligning SERP Features with Stages of the Buyer’s Journey  

Awareness Stage:

The top of the buyer’s journey is the awareness stage; your audience is aware that they have a problem and will begin to conduct research to better understand and define this problem. At this stage, your audience is seeking a concise explanation of the problem and is not ready for a solution yet. SERP Features that indicate an awareness stage audience include:

  • Knowledge Graph: often illustrates high-level biographical information and keyword cluster definitions. This feature is a staple of the awareness stage.

Knowledge Graph SERP Feature

  • Featured Snippet: often provides concise keyword definitions and explanations of concepts or problems. This feature is also a staple of the awareness stage. 

Featured Snippet SERP Feature

  • Related Questions: when the inquiries begin with ‘what is’ and ‘how-to,’ they align perfectly with the educational aspect of the awareness stage. 

Related Questions SERP Feature

  • Videos: FAQ videos and ‘how-to’ videos indicate the high-level thinking of the awareness stage.

Awareness Stage Videos SERP Feature

  • Images: often indicate a one-word or short-tail keyword query, in line with the awareness stage. 

Awareness Stage Images SERP Feature

Tips for Content Strategy: SERP Features in the awareness stage of the buyer’s journey take advantage of clear and concise language, so make sure you do the same. Avoid flowery descriptions or rambling explanations, and keep your definitions short and to the point (ranging from 40-50 words). Questions abound at this stage in the buyer’s journey, and it’s a good idea to include a question and answer format when you observe it in the SERP Feature. Use headers, bullet points, and/or numbered lists when possible, and make it easy for your audience to scan the content without committing a chunk of their time. Images are especially useful at this stage, but make sure to include an image alt-tag

Consideration Stage: 

The middle of the buyer’s journey is the consideration stage. At this point, your audience can identify and understand their problem (with the help of your educational awareness content), but they still don’t know the best way to solve it. They are seeking information about various solutions, and want to learn what makes each solution stand out. SERP Features that indicate a consideration stage audience include:

  • Related Questions: ‘why,’ ‘the best’ and technical questions belong in the consideration stage of the buyer’s journey.

Related Questions SERP Feature

  • Reviews: service or product reviews indicate that your audience is actively searching for and comparing solutions, which aligns with the consideration stage.

Reviews SERP Feature

  • Videos: service and product videos belong in the consideration stage, as they explain why a specific service or product is a viable solution to your audience’s problem.

Videos SERP Feature

Tips for Content Strategy: SERP Features in the consideration stage of the buyer’s journey allow for content that is longer than the awareness stage, and the language also employs more descriptors. Technical language is appropriate at this point, and this is your chance to explain what makes your solution stand out. Comparative language is also more prevalent in this SERP Features at this stage, so include detailed reviews and explanations that demonstrate why your service or product is the best. When using video, make sure your content is also searchable on youtube

Decision Phase:

The end of the buyer’s journey is the decision phase; your audience has already identified their problem, compared different solutions, and is now ready to commit to a final decision. At this point, your audience knows how to talk about the solution they are looking for, and now they want to know exactly why they should commit to you. They are looking for content that proves that other customers have had a positive experience with your solution, and are willing to commit more of their time to confirm their final choice. 

  • Videos: customer testimonial videos align with the decision phase, providing your audience with proof about whether they should commit to your solution or not. 

Decision Videos SERP Feature

  • Long-Form Content: long-form pieces of content range from 2,000-5,000 words. These pieces of content can appear as organic site links, scholarly articles, or in-depth articles. They tend to position themselves as thought leaders in the industry and explain the overall problem and solution. 

Long Form Content SERP Feature

Tips for Content Strategy: SERP Features in the decision phase of the buyer’s journey address the audience as pseudo-experts in the subject matter, as should you. At this stage, your audience is able to string together ‘long-tail’ keywords that include modifiers, and your content should provide detailed answers to these highly specific inquiries that address your audience as knowledgeable members of the industry. Technical language is widely understood, and the audience wants to hear the nitty-gritty details of your solution. Long-form content is encouraged at this point, so don’t shy away from a high word count. Cite your customers when possible, and consider using video to break up the heavy reading.

Content Strategy Takeaways 

Google SERPs are designed to anticipate user needs, and the SERP Features present for your target keywords are some of the most telling clues about the type of audience associated with your keywords. By taking note of the SERP Features present for your target keywords, you can leverage Google’s search engine algorithms to your own advantage. 

Once you have identified the types of SERP Features present for your keyword, you have also discovered your audience’s stage of the buyer’s journey and the keywords, style, and format of content they prefer. As a digital marketer, you can use this information to craft a content strategy that perfectly aligns with your audience’s desires. This takes the guesswork out of your content strategy and ensures that your content resonates with your audience exactly where they are in the buyer’s journey. 

About Rhianna Hixon

As an SEO Manager and Content Writer, Rhianna has extensive experience in writing, editing, and producing targeted digital content across several industries. Leveraging interdisciplinary knowledge, she employs a creative approach backed by analytical strategy. She has a personal passion for value-based communications and enjoys advocating for environmental and social change in her free time. View all Rhianna Hixon’s posts >